Support
Questions, problems or feedback about YomiYomi? Email us and we'll get back to you.
It helps to include your iPhone model, iOS version and what you were doing when the problem happened.
Common questions
I got a new phone. How do I get Premium back?
Sign in to the App Store with the same Apple Account you bought Premium with, open YomiYomi's Premium screen and tap Restore purchases. Premium belongs to your Apple Account, so you don't need to pay again.
How do I keep my study progress on a new phone?
Link your guest profile to Apple or Google from Profile before you switch, then sign in with the same account on the new phone. Guest progress that was never linked may not be recoverable after you reinstall or change devices.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, open Settings → your name → Subscriptions, choose YomiYomi and tap Cancel Subscription. Cancel at least 24 hours before the renewal date. Deleting the app or your YomiYomi account does not cancel it.
Can I get a refund?
Apple handles all App Store payments and refunds. You can request one at reportaproblem.apple.com.
How do I delete my account?
In the app, open Profile and tap Delete account, or Delete guest profile if you never linked Apple or Google. This permanently removes your progress. It does not cancel an Apple subscription.
A card has a mistake. How do I report it?
During a review, tap Report a problem with this card and choose the reason. Reports go straight to us and help fix the content for everyone.